Saorview customers in Laois are likely to be affected by the frequency change and should take action now to avoid any disruption in service.
Following a decision by the EU, some of the TV broadcast spectrum that is used by Saorview is being reallocated for other purposes.
This is part of future-proofing Ireland’s infrastructure and is in place between now and March 4, 2020.
Many customers won’t notice anything at all, some will need to take action to ensure their service continues.
For some a simple rescan or their Saorview box or TV will solve any issues. A small number of customers will need to take further action and should contact Saorview if a channel re-scan doesn’t work.
Speaking of the change in frequency, Head of Saorview Jim Higgins said: “Most Saorview customers will experience perfect continuity of service. Some customers will need to do a simple channel rescan, while a small number of customers may need to take further action.
“We want to support our customers through this EU led frequency change, and our helpline and call centre is primed with the answers our customers need to continue to enjoy Saorview.”
“The important thing is to check if you are affected and to take action now if needed. Customers are still able to enjoy service on both the new and old frequencies but after March 4th the old frequency will terminate,” he continued.
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